1. Our approach
License.Shopping sells digital software licenses and activation information. If an order has a delivery, product or activation problem, use our Contact page promptly so we can check the transaction and work out an appropriate resolution. This policy does not remove consumer rights that cannot lawfully be excluded.
2. How to report a problem
Use our Contact page to send your order reference, product name and a short description of the issue. For an activation error, include the exact message and a screenshot where possible. Tell us your operating system and whether the device name, ESET HOME connection or operating system recently changed. Never include passwords or authentication codes.
3. Replacement or corrected information
We will review the order and the issue reported. Where a correction, troubleshooting step or replacement key/activation detail is an appropriate way to resolve an incorrect or defective delivery, we may provide it at no additional charge. We may ask for reasonable details needed to verify the problem; an error message alone may not establish its cause.
4. When a refund may be available
Depending on the facts and applicable law, a refund may be considered if a product is not delivered and cannot be supplied within a reasonable additional period, the wrong product was supplied, a duplicate payment is verified, or a genuine activation problem attributable to our supply cannot reasonably be resolved. Each report is assessed individually.
5. Pre-activated ESET offers
For pre-activated ESET offers, the source license begins its term before the individual customer spot is assigned. The product page describes an expected remaining activation period of approximately 355–365 days for current launch offers. A remaining period within that disclosed range is not, by itself, a delivery defect. Use our Contact page promptly if the delivered term is materially outside the stated product details.
6. Delivery failures and duplicate payments
If the product has not arrived within the delivery time shown on its product page, check your inbox and spam/junk folder, then use our Contact page with your order reference. We will investigate and review cancellation or refund options if delivery cannot be completed within a reasonable additional period.
If you believe you paid more than once, provide the relevant order or transaction references. We will verify the transactions and arrange the appropriate correction or refund if a duplicate payment is confirmed.
7. Change of mind, incorrect choice and compatibility
Check the product, device count, duration, platform, region and compatibility information before paying. Subject to mandatory law, a change of mind or an incorrect selection may not qualify for a refund once digital product details have been delivered, revealed, activated, registered or used. This does not affect any mandatory right to cancel, refund or another remedy that applies to your purchase.
8. How refunds are issued
Approved refunds are normally returned through the original payment transaction or payment method where possible. Processing time depends on the payment provider and financial institution. Please include the original order reference when using our Contact page so we can identify and verify the transaction.
9. Contact and disputes
For a delivery, replacement or refund request, use our Contact page. We encourage you to use our Contact page first so we can investigate a genuine order issue, without limiting any right you may have to contact your payment provider or exercise a legal right.